Effective October 23, 2026

Refund and Cancellation Policy

This policy explains how cancellations, refunds, and booking changes are handled for Chef's Atelier cooking classes, culinary workshops, and class packages. Individual class descriptions or booking confirmations may provide additional conditions specific to an activity. Please review the applicable details before reserving a place, as class preparation, ingredient purchasing, and limited kitchen capacity may affect the options available after a booking is confirmed.

Cooking class bookings

Each class reservation is intended for the selected workshop, date, and available session. If you can no longer attend, contact Chef's Atelier as early as possible and provide the name used for the booking, the scheduled class, and the reservation date. Refund eligibility may depend on the notice provided, the preparation required for the session, and any cancellation conditions communicated at the time of booking. A request to cancel does not automatically guarantee a refund.

Class packages and multi-session bookings

Class packages are intended to provide access to the sessions and learning experiences described when the package is offered. The conditions for cancelling, changing, or requesting a refund for a package may differ from those for a single workshop. Completed classes, attended sessions, and services already provided are generally not refundable. Any unused sessions will be reviewed according to the applicable package terms and any legal requirements. Please contact us before making assumptions about whether a package can be transferred, extended, or refunded.

Cancellations and rescheduling

If you need to change your attendance date, contact us with your original booking details and preferred alternative. Rescheduling depends on available places, the format of the workshop, and the time remaining before the session begins. Changes may not be possible for classes that require advance ingredient preparation or have limited participant capacity. If Chef's Atelier cancels or materially changes a scheduled class, we will explain the available options, which may include an alternative session or a refund where appropriate.

Gift bookings and promotional offers

Gift reservations, discounted offers, and promotional class packages may have specific expiry dates, usage conditions, or booking restrictions. These conditions will be considered when reviewing a cancellation or refund request. Promotional discounts do not create an automatic right to a cash refund for a completed or redeemed service. Where a booking was purchased through a third-party provider, its terms may also apply, and the original provider may need to handle the request.

Billing errors

If you believe that a payment or booking charge is incorrect, contact Chef's Atelier promptly and include the name used for the reservation, the date of the transaction, the amount charged, and a clear description of the issue. Please do not send full payment card numbers, security codes, passwords, or other sensitive authentication details by email. We will review the information available and may request additional non-sensitive details to help identify the transaction. Confirmed billing errors will be addressed in accordance with applicable law and the relevant payment conditions.

Refund processing and limitations

When a refund is approved, the processing time may depend on the original payment method and the financial institution involved. Chef's Atelier cannot guarantee the exact date on which a refunded amount will appear in an account. We may need to verify booking or transaction details before making a decision. Nothing in this policy limits any consumer rights or other protections that cannot lawfully be excluded under applicable law.